Privacy Policy
Our Approach to Privacy
We are committed to handling personal information carefully and transparently. This policy explains what information may be collected when you use the marketplace, why it may be needed, and how it may be managed.
Information We May Collect
Information may be collected when you:
- Browse the website
- Create an account
- Add products to your cart
- Complete a purchase
- Contact customer support
- Subscribe to communications
This information may include:
- Name and contact details
- Billing information
- Account details
- Order and transaction records
- Product and delivery information
- Support enquiries
Device, browser, and website activity data
Payment card information is generally processed by external payment providers and may not be stored directly by the marketplace.
How We Use Information
Personal information may be used to:
- Process and manage purchases
- Deliver digital products or access instructions
- Maintain customer accounts
- Respond to support requests
- Send order-related communications
- Improve website functionality
- Detect fraud and protect website security
- Meet legal, financial, and operational requirements
Cookies and Website Analytics
Cookies and similar technologies may be used to support shopping carts, account sessions, website preferences, security, and general marketplace functions. Analytics tools may collect information about page visits, device types, browser activity, and website interactions to help us understand and improve the user experience.
Information Sharing
Cookies and similar technologies may be used to support shopping carts, account sessions, website preferences, security, and general marketplace functions.
Analytics tools may collect information about page visits, device types, browser activity, and website interactions to help us understand and improve the user experience.
Data Security
Reasonable technical and organisational measures may be used to help protect personal information from unauthorised access, loss, misuse, or disclosure.
However, no website or electronic storage system can guarantee complete security.
Data Retention
Information may be kept for as long as reasonably necessary to manage orders, provide support, maintain transaction records, resolve disputes, and meet legal or accounting requirements.
Retention periods may vary depending on the type of information and the reason it was collected.
Marketing Communications
Where marketing messages are offered, users may unsubscribe by following the instructions included in the communication or by contacting support.
Order confirmations and important service messages may still be sent when necessary.
Children’s Privacy
The marketplace is not intended for children who are not legally permitted to make online purchases or provide personal information without appropriate consent.
Policy Changes
This Privacy Policy may be updated when website operations, technologies, service providers, or legal requirements change.
The latest version should always be displayed on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy or requests concerning personal information, please contact us through the website’s Contact page or support email.